Terms and Conditions:
All payments are made securely through either Stripe or PayPal. When goods are paid for at the checkout, the payment is made directly to either Stripe or PayPal – they alone have your credit/debit card details. A PayPal account is not required to use PayPal. You simply input your credit/debit card details into the secure PayPal site. Stripe and PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.
Delivery & Shipping:
Shipping is added to the cost of the goods purchased at the checkout. Postage is set at a flat rate at present and the cost will depend on your location. This is subject to change. There may be occasional free post promotions. This will be advertised on the website.
Please go to our Delivery Details Page to get the most up to date information and rates.
The website and images:
Since dressmaking fabrics are our main item for sale on this website, we do our utmost to provide as many accurate images and detailed descriptions of the feel and drape of the fabrics and suggested uses of each item we have in stock. However this is not always the most definitive way of selecting your choice of fabric. Therefore we suggest that you avail of our samples.
Due to escalating postage charges we now charge €1.50 for up to 6 fabric samples. Order it on the website here.
If you are ordering fabric you may request free samples of our fabrics. List the code numbers you require in the comments box at checkout or email us.
Refunds and Returns.
There are times when an exchange or return/refund of goods is necessary .You may return you goods within 14 days – this is 14 days from the day you receive your purchase. You are responsible for the return postal costs. A full refund will be issued once the goods have been received back at Dress Fabrics HQ intact in the original packaging. The return address will be on the receipt attached to your order.
- we no longer accept returns of cut fabrics – the fabric is cut to your requirements and its resell value is diminished once its cut. We will however accept a return with a 25% penalty on the original value of the fabric once its returned in good order.
- Remnant and sale fabric cannot be returned.
Please use our fabric sampling service to avoid returns.
Now and again there will be a defect in the fabric – normally these are small and you will be able to work around them. Please check the fabric for any obvious flaws as soon as you buy it (and before you wash it). It’s impossible for us to see everything on the fabric while cutting it out and preparing orders. If you find a flaw / fault contact us immediately – sometimes a photo of the problem is enough to issue a refund to avoid postage costs. However in all fairness we can’t issue a refund if you have already washed the fabric, or used it in any way as its hard to tell when in the process the fault occurred.
Please contact us before you decide to return the goods as we may be able to avoid unnecessary postage costs.
If the goods are delivered damaged or defective in some way to you please contact us immediately.
Please use our sample service to avoid unnecessary return of goods.
If you wish to cancel an order – please contact us by email or phone call immediately. We will arrange a refund via PayPal / Stripe. However if an order has already been dispatched you have 7 days to cancel the order from the day you receive the order. You will be liable for the return postage costs. Exceptions are as outlined above under returns.
We endeavour to keep our website as secure as is possible to ensure all of your information is kept private. See our Privacy Statement for more details.
If you have any questions, comments or suggestions please contact us at Dress Fabrics – firstname.lastname@example.org or by phone 0874395792/00353874395792 and leave a message.
We are always willing to listen to our customers in order to provide you with the best possible service.